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Pricing All prices are displayed in New Zealand Dollars, and include Goods & Services Tax (GST). All prices are correct at time of publication; however we reserve the right to alter the price for any reason. Digital Products (EBooks) are in USD What methods of payment do you accept? We accept Visa or MasterCard. This is the safest method of payment. Your order will be dispatched once totalbodysolutions.co.nz has verified your credit card transaction and has been approved. If you are not able or do not wish to pay by credit card (although our site operates through a secure server and is completely safe!), you can pay by cheque or direct credit. If you choose to purchase an item by cheque, simply print out the confirmation email and send us a cheque. Your order will be dispatched once your cheque has cleared. Please make any cheques payable to Total Body Solutions Ltd. You can also deposit your payment directly to totalbodysolutions.co.nz bank account - please e-mail us at valerie@totalbodysolutions.co.nz for details. Shipping Shipping Restrictions We are only currently only selling physical goods to New Zealand residents at this time, and digital products internationally Delivery Policy We know how important it is for you to receive your order quickly so please allow up to 14 working days. If there is a delay with your order we will notify you within 48 hours Freight Charges All New Zealand orders are delivered FREE Out of Stock Items Occasionally, high demand causes us to run out of certain items. If we do not have an item that you have ordered in stock, we will notify you within 48 hours. With your permission we will then backorder the item for you. Please note, your credit card will be charged at the time of your transaction, if you are concerned that your credit card has been charged and your stock is backordered, you will need to request a refund of your money until such time as your order is ready to be dispatched. Orders are not binding upon totalbodysolutions.co.nz until availability of the product has been confirmed. Do you deliver overseas? Only our Ebooks, no physical products at this time Tracking your Order If you think your order is late, please note that credit card authorization and verification must be received prior to processing the delivery. If there is a delay with your order, we will notify you within 48 hours. If we have a question about your order, we will contact you by phone or email. Likewise, if you have any questions or changes to your order, please email us at valerie@totalbodysolutions.co.nz Refunds If for any reason you are not satisfied with your purchase please follow these procedures to ensure fast refund, replacement or credit.
We do not have to provide a refund if you have changed your mind about a particular purchase or would like to cancel your order, so please choose your product carefully. A refund is at the discretion of totalbodysolutions.co.nz and is likely to incur a 10% booking fee of the original purchase price. This booking fee covers the transaction charge that we incur for accepting your credit card transaction, our time in processing the order and in refunding. However, if the goods you have received are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. What happens if my goods are damaged in transit? If your order is delivered and is either broken or faulty, please contact us within 48 hours of delivery at valerie@totalbodysolutions.co.nz. Or phone (03) 208 6165. We will rectify this as soon as possible. Any transit breakage will be replaced or credited. Replacements are subject to stock availability. Credit Card Refunds On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your card statement. Privacy Policy What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or social security number. You may, however, visit our site anonymously. Google, as a third party vendor, uses cookies to serve ads on your site.
Any of the information we collect from you may be used in one of the following ways: To personalize your experience To improve our website To improve customer service To process transactions To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to???keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits and . Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Please also visit our Terms and Conditions section above establishing the use, disclaimers, and limitations of liability governing the use of our website at www.totalbodysolutions.com.
By using our site, you consent to our privacy policy.
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was last modified on 20/01/2010
If there are any questions regarding this privacy policy you may contact us using the information below. www.totalbodysolutions.co.nz |
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